Privacy Policy
Last updated: July 11, 2026
This Privacy Policy explains what information PIKA Escooters (DAHA Groups Limited) collects when you visit or buy from pikaescooters.com, how we use it, and the choices you have.
Information we collect
We collect:
- Information you give us: name, shipping and billing address, email, phone number, and order details.
- Payment information: processed securely by our payment providers. We do not see or store your full card number.
- Automatically collected data: IP address, device and browser type, pages viewed, and how you interact with our site, collected through cookies and similar technologies.
How we use your information
- To process, fulfill, and deliver your orders
- To provide customer support and warranty service
- To send order updates and, if you opt in, marketing messages
- To improve our website, products, and advertising
- To detect fraud and meet legal obligations
Cookies and tracking technologies
We use cookies and similar tools to run our store and understand how visitors use it. Specifically, we use:
- Shopify — our e-commerce platform, which powers the store and checkout
- Google Analytics — to measure site traffic and usage
- Meta Pixel (Facebook/Instagram) — to measure and improve our advertising
- Klaviyo — to manage our email and marketing communications
These providers may collect information about your activity on our site under their own privacy policies. You can control cookies through your browser settings, though some features may not work without them.
How we share information
We do not sell your personal information. We share it only with service providers who help us operate — such as Shopify, our shipping carriers (FedEx and UPS), payment processors, Google, Meta, and Klaviyo — and only as needed to provide our services, or when required by law.
Marketing choices
If you opt in to marketing, you can unsubscribe at any time using the link in any email or by replying STOP to text messages. We will still send you transactional messages about your orders.
Data retention and security
We keep your information for as long as needed to provide our services and meet legal, tax, and accounting requirements. We use reasonable safeguards to protect it, but no method of transmission over the internet is completely secure.
Children's privacy
Our site and products are intended for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
California residents
If you are a California resident, you may have rights under California law to request access to, or deletion of, the personal information we hold about you, and to know how it is used. We do not sell your personal information. To exercise these rights, contact us at info@pikaescooters.com and we will respond as required by law.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date.
Questions
PIKA Escooters — operated by DAHA Groups Limited
453 S Spring Street, Ste 400, Los Angeles, CA 90013
Email: info@pikaescooters.com
Phone: 213-300-7307
Hours: Monday–Friday, 9:00 AM – 6:00 PM (Pacific Time)